Subway, which has been struggling with declining same-store sales, unit closures and unhappy franchisees, got the kind of press treatment no business likes. A front-page story in the business section of the Sunday New York Times June 28 detailed how some of the chain’s regional development agents, many franchisees themselves, used fake inspections and even…
Bad News: New York Times Skewers Subway’s Franchise Practices; Chain Tests Low-Cal Milkshakes
